Customer Centricity Exceptional Customer Service Gamification NPS 
NobelBiz
APRIL 18, 2023
It is effectively the percentage of customers whose needs and expectations are met on a scale of, say, one to five, with four and five being positive scores. CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective.
Stella Connect
JANUARY 4, 2022
Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people.
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Stella Connect
APRIL 17, 2018
Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people.
Stella Connect
APRIL 17, 2018
Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people.
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