Blake Morgan

JUNE 13, 2023

But how many will build a customer experience strategy around them? It’s all in the name of trust and customer-centricity. Andres Barry, President of JetBlue Travel Products, says customers have become more selective about how they book travel and want a company they can trust if something unexpected happens.

Contact Center 59

Contact Center Strategy Travel Customer Confidence 59

Magellan Solutions

NOVEMBER 27, 2023

We’ll discuss 10 ways to deliver great customer service that pave the way for lasting connections. The goal is for customers to see your business as excellent and become passionate advocates. Implementing customer-centric practices encourages action and allows you to witness their transformative power.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception.

Culture 60

Culture Training Brands Strategy 60

ClientSuccess

OCTOBER 16, 2017

This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. Even administrative roles can help streamline internal processes or workflows for the smoothest customer experience possible. At the end of the day, customer-focus trickles down from the top.

Culture 41

Culture Customer Success Company Customer Journeys 41