Horizon CX

MARCH 19, 2022

If you get this far, enter the dreaded wait time; “Your call is important to us. Your approximate wait time is 16 minutes.” Yes, they recommend that you Tweet your issue on their Customer Care Twitter page. If you speak too soon, you’ll hear; “I’m sorry, I didn’t understand that response, please try again.”.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

CSM Magazine

APRIL 12, 2021

A more efficient and accessible system is providing your patients’ customer care. Mostly, this reduces waiting time and sometimes even reducing your own operational cost. This shows you care about the patient’s time and don’t want to waste it.

Industry 98

Industry Customer Service Tips Healthcare 98

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40