Interactions

JULY 29, 2021

Customer service has long been the subject of jokes, comedy skits, and memes. Whenever the topic of customer service comes up, everyone has a story to tell–and there is no holding back. consumers to see what they like when it comes to customer service. So what exactly do customers want?

Customer Care 71

Customer Care Consumers Self Service Poor Customer Service 71

Comm100

AUGUST 24, 2016

On the other hand, if the phrase “worse than Hitler” appears in multiple Yelp reviews, it’s time for a major reassessment. The problem might be with the quality of your product/service. But it might be largely due to your customer care practices. You rarely—or never—have repeat customers.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Think about it. Or recommend them to your friends and family?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Interactions

MAY 22, 2019

Long wait times. It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. The top characteristic of poor customer service in travel is that no one wants to sound like a broken record. This is when the headaches start.

Travel 61

Travel Self Service Hotels Hospitality 61

Interactions

MAY 22, 2019

Long wait times. It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. The top characteristic of poor customer service in travel is that no one wants to sound like a broken record. This is when the headaches start.

Travel 48

Travel Self Service Hotels Hospitality 48

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

CSM Magazine

MARCH 27, 2020

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. Onboarding new customers. Customer Service.

Self Service 52

Self Service Social Media e-support Knowledge Base 52