Comm100

APRIL 6, 2020

Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% But what does ‘omnichannel customer engagement’ even mean? This provides a cohesive and seamless experience for both the customer and the agent across devices and touchpoints.

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130

Hero Digital

OCTOBER 5, 2019

Here are some starter questions to consider as you prepare: What does the customer care about? As you think through the ideal path your target customer will take to purchase, there are some key questions you’ll want to ask: How are you generating awareness around your products? do your target customers look to for information?

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. Digital omnichannel is the next word in customer experience. White Paper.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100