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7 Must-Have Technology Updates for Quick-Service Restaurants

CSM Magazine

These hardware items are essential for communicating with staff and customers alike. Bluetooth headsets are wireless and retain a longer charge, while a high-quality drive-through speaker system lets employees hear customers’ orders more clearly. Table Tops and Kiosks for Ordering. Digital Inventory Tracking.

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How to Build a Culture of Customer Experience Management

Answer Dash

Which of the typical customer journeys for your business hold the most personal importance for customers? Customer-based research, and the resulting customer experience insights, will help you to prioritize your CX improvements and work more intuitively on existing projects.

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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.