InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Kustomer

NOVEMBER 4, 2020

Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

delighted

NOVEMBER 19, 2019

How satisfied are you with the wait time of the fitting rooms? How can we improve your experience with the fitting rooms? How satisfied are you with the wait time at checkout? These questions can help you paint a better picture of your customers and their behavior. Link to a web-based survey.

Retail 40

Retail Feedback Survey Ecommerce 40