Customer Bliss

OCTOBER 25, 2018

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

System 162

System Hospitality Customer Experience Guest Experience 162

Storyminers

FEBRUARY 2, 2016

This method of using the guest experience as the focal point for strategy has positive side-effects: It naturally instills service values into the culture. It naturally aligns the many clues (experience details) in the experience to be on brand.

Sales 113

Sales Hospitality Guest Experience Culture 113

Qualtrics

JULY 2, 2019

In the past, before changing to a sales career (outside of Qualtrics), I was actually an analyst for guest experience at the Hilton Headquarters, working with a Qualtrics competitor. I enjoy travelling and experiencing different cultures. Any tips for someone who is considering an opportunity at Qualtrics?

Sports 34

Sports Guest Experience Culture Travel 34