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Becoming Customer-Centric: 5 Ways to Walk the Talk

Experience Investigators by 360Connext

Invite your least tech-savvy customers to speak with your digital marketing department at the kick-off meeting for the online experience redesign. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

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Customer Experience Is… What, Exactly?

Experience Investigators by 360Connext

Their leadership team is made up of people who are working together and leaving egos at the door. You could keep redesigning your digital and mobile experiences without taking this type of outside-in approach, but we don’t recommend it. Customer-centric Culture & Communications. Training, online events and webinars.

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3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?”

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3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?”

article thumbnail

3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?”