CRM, Hotels, Multi-Channel and Rewards Programs

Top 6 Loyalty Trends for 2020: digital transformation for an open future

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. Hotels need to get rid of tiny plastic shampoo bottles (or prove that they are better than alternatives). CEO Glenn Fogel said…. This is so true.

Loyalty

Loyalty Trends Loyalty Programs Hotels

Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

JUNE 16, 2020

Loyalty had evolved into a fairly segregated marketing function, but many of this years’ entries were more comprehensive, loyalty-enabled marketing programs. As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints.

Loyalty

Loyalty Innovation Travel Loyalty Programs

Customer Experience Update

Top 6 Loyalty Trends for 2020: digital transformation for an open future

Innovators break the mould, at the 2020 Loyalty Magazine Awards

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