TechSee

SEPTEMBER 21, 2023

However, today’s early Generative AI solutions lack context, and deliver a poor user experience. Sophie AI is trained using product and process documentation, refined based on your service transcripts, gains valuable context from CRM data, and product and service visuals, and takes action through these same integrations.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

CSM Magazine

JUNE 16, 2023

It utilizes personalized messaging to revive abandoned carts, optimize ads, collect valuable feedback, and re-engage clients to increase sales and improve customer satisfaction. IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52

AWS Machine Learning

AUGUST 30, 2023

Human: Can it integrate with my CRM? QnABot uses the LLM to rewrite the follow-up question to make “it” unambiguous, for example, “Can Amazon Lex integrate with my CRM system?” The LLM-powered QnABot can also play a pivotal role as an automated real-time agent assistant. Contributions are welcome!

Self Service 97

Self Service Contact Center Multi-Channel Knowledge Base 97

Kustomer

FEBRUARY 6, 2024

You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. These tools also provide robust API support for integration with ERP platforms , CRM, and marketing automation tools, offering high adaptability to cater to multifaceted corporate needs.

Software 98

Software Self Service Omni-Channel Knowledge Base 98