Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Analytical Leaders Infuse Data Science Principles, Machine Learning Capabilities throughout their Customer Program.

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Analytical Leaders Infuse Data Science Principles, Machine Learning Capabilities throughout their Customer Program.

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

Tricia Morris

OCTOBER 22, 2015

Notes analyst Esteban Kolsky in a recent white paper , sales benefits from employee self-service knowledge by being able to provide prospects with immediate information, whether that’s the latest sales or marketing promotion, new product information, or for existing customers, the status of a service request or upgrade.

Self Service 40

Self Service Employee Engagement Culture Knowledge Base 40

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. As digital advancements make it even easier to cut out middlemen and deliver totally new kinds of experiences, customers have come to demand DTC brands provide them with the same kind of convenient, personalized and memorable experiences they get from traditional stores.

Brands 60

Brands Customer Centricity CRM Consumers 60

Esteban Kolsky

MARCH 13, 2018

There’s also the issue of utilizing a cloud-centric platform model to allow customers to build infinite different experience ad-hoc to fit their current needs. If this is the case, then great – I recently wrote a white paper on how to engender engagement in employee populations. And that is where CRM comes in.

Customer Experience 107

Customer Experience Customer Journeys Customer Centricity CRM 107

Tricia Morris

SEPTEMBER 4, 2015

According to PayScale.com , the average hourly pay for a customer service representative in the United States is $12.91. In a recent white paper , ThinkJar Founder and Principal Esteban Kolsky, agreed that this is a commonly heard frustration. . Small Change Can Make a Difference.

Engagement 40

Engagement Customer Service Customer Service Representative Employee Engagement 40