Tricia Morris

OCTOBER 22, 2015

Notes analyst Esteban Kolsky in a recent white paper , sales benefits from employee self-service knowledge by being able to provide prospects with immediate information, whether that’s the latest sales or marketing promotion, new product information, or for existing customers, the status of a service request or upgrade.

Self Service 40

Self Service Employee Engagement Culture Knowledge Base 40

Esteban Kolsky

MARCH 13, 2018

There’s also the issue of utilizing a cloud-centric platform model to allow customers to build infinite different experience ad-hoc to fit their current needs. Q : How can my business increase customer satisfaction if we are already being consumer-focused and customer-centric? Far be it from me to do that.

Customer Experience 107

Customer Experience Customer Journeys Customer Centricity CRM 107

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. As digital advancements make it even easier to cut out middlemen and deliver totally new kinds of experiences, customers have come to demand DTC brands provide them with the same kind of convenient, personalized and memorable experiences they get from traditional stores.

Brands 60

Brands Customer Centricity CRM Consumers 60