Myra Golden

OCTOBER 5, 2020

I’m so excited to kick off Customer Service Week with a free soft skills training course! I’ve partnered with Genesys to position Customer Service Representatives to deliver the best possible customer experience and redirect interactions with challenging customers.

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Customer Service Representative Training Customer Service Course 59

Myra Golden

AUGUST 16, 2016

My dad and mom had, of course, heard the news before. Another possible outcome is he will be bedridden.”. While the news is certainly not what any of us wanted to hear, I noticed how well we took in the news. But this was my first time hearing the news from the surgeon.

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Customer Service Representative Customer Service Tips Video 40

Myra Golden

APRIL 6, 2023

Conclusion Breaking bad news in chat is never easy, but it’s an inevitable part of the job for customer service representatives. By following the best practices outlined in this guide, you can deliver bad news in a way that shows empathy, builds trust, and leaves your customers feeling heard and understood.

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Contact Center Customer Service Representative Tips Training 52

Myra Golden

APRIL 5, 2023

It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. For more help controlling customer conversations, check out my Linkedin Learning course: Call Control Strategies. Continue the conversation with me?

Self Service 52

Self Service Call Center Tips Training 52

Myra Golden

NOVEMBER 15, 2016

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. I thought that was a brilliant idea!

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Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. I thought that was a brilliant idea!

Call Center 40

Call Center Training Video How To 40