Contact Center Customer Service Strategies Touchpoint Virtual Agent 
Lumoa
NOVEMBER 30, 2022
They can also be used for experience mapping , which is a detailed visualization of a customer’s experiences with your product or services over time. This is beneficial because it puts you in the customer’s shoes and helps you to better understand how customers feel at various touchpoints throughout the customer journey. .
TechSee
OCTOBER 9, 2018
This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Support the DIY culture: Focus on consumer enablement and empowerment through self-service. AI-powered virtual agents. Know your customer.
Expert insights. Personalized for you.
208 
Let's personalize your content