CSM Magazine

SEPTEMBER 1, 2022

Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies. Customer Service Technology: Intelligent Tools, Augmented Agents & Enhanced Experiences’ features insights from senior executives at Showtime Networks, HealthNet & Playvox!

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

CSM Magazine

AUGUST 22, 2019

In order to stay relevant, there are two crucial discussions that leaders must prioritize: Internal Customer-Centric Team Strategy : How can we evolve internal structures, optimize our workforce, and close the feedback loop to meet new customer demands? Director, Customer and Partner Care Operations, Starbucks.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Tricia Morris

JANUARY 29, 2016

While choice is abundant when selecting products to buy, it is amazing how few choices or options there are when interacting with an organization outside of its core products and services. Look no further than an organization’s customer service strategy to understand what I am talking about. Let’s get crafting.

Customer Engagement 40

Customer Engagement Engagement CRM Self Service 40

CSM Magazine

FEBRUARY 21, 2022

In addition, unlike traditional or multichannel experience, it ensures higher customer satisfaction. Therefore, it is regarded as the new prescribed benchmark for a premier customer experience. It supports them in providing a seamless omnichannel customer experience too. Mixed Reality. Both are possible with remote visual help.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52