ProProfs Chat

JUNE 14, 2019

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

transcosmos Information Systems

JULY 24, 2016

Leakage of data would not lead to the misuse of the customer’s personal information, but their reputations among them and suppliers would be damaged as well. Retail Industry. Retail businesses who have already utilized the omnichannel fail to manage their inventories well. High airfares, poor customer service.

Industry 48

Industry Customer Service Telecommunications e-support 48

Comm100

JUNE 13, 2018

For retailers, this old saying rings tried-and-true. Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Customers can experience many types of pain points, or common problems, while doing business with a company. percent begin shopping before September. Source: Statista.

Tips 136

Tips Self Service e-support Social Media 136