Playvox

APRIL 19, 2023

Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction.

Contact Center 56

Contact Center Management Interaction Poor Customer Service 56

CSM Magazine

DECEMBER 7, 2022

A contact center serves as a primary hub for customer service through which customers can connect with the organization around different mediums. Contact centers are the heart of your business and play a vital role in the customer experience approach.

Contact Center 52

Contact Center Abandon Rate How To Poor Customer Service 52

Talkdesk

AUGUST 8, 2016

Every good business leader knows that poor customer service is to be avoided. It is in the best interest of every company to treat their customers well. After all, it’s the customers who ultimately have power in the relationship. Many companies think about customer service from the business perspective.

Poor Customer Service 40

Poor Customer Service Customer Service eBook Social Media 40

TechSee

JANUARY 21, 2020

In fact, the latest research shows that small-sized call centers (less than 50 seats) have an annual turnover rate of 17%, medium-sized contact centers witness a 37% attrition rate and large-sized operations lose 44% of their reps per year. One proven method is driving agent engagement with Visual Assistance technology.

Contact Center 124

Contact Center Effort Score Knowledge Base Call Center 124

transcosmos Information Systems

JULY 24, 2016

Using outdated systems gives customers an idea that they aren’t putting consumer needs ahead. High airfares, poor customer service. However, the travel industry fails to meet customer expectations because of delayed flights, poor customer service, and inefficient handling of customer complaints.

Industry 48

Industry Customer Service Telecommunications e-support 48

Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45