NobelBiz

APRIL 3, 2023

Generally speaking, in the contact center space, people tend to look at the one-to-one interaction with an agent as the primary means of obtaining information about products and services. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.

Self Service 52

Self Service Contact Center Knowledge Base Omni-Channel 52

CSM Magazine

MAY 12, 2023

One key benefit of cloud-based solutions for customer service is their ability to centralize information and processes. With customer data and communication channels consolidated in one accessible location, customer service representatives can easily access relevant information to handle inquiries more efficiently.

Omni-Channel 52

Omni-Channel Customer Service Chatbots Policies 52

Comm100

JUNE 13, 2018

During the holiday season, many contact centers experience high call volumes. This results in longer wait times and negatively impacts the customer experience. With live chat, agents can handle as many as three or more chats simultaneously (as opposed to one at a time over the phone).

Tips 130

Tips Self Service e-support Social Media 130