Thematic
JANUARY 2, 2019
This leads to happy, loyal customers. In turn, your contact center will see an improvement with CSAT. Removing barriers that prevent exceptional customer service will lead to a more engaged service center. Leadership must be committed to improving and should regularly attend training, seminars and conferences.
Horizon CX
MARCH 19, 2022
It just takes an organization that is customer-focused and that believes its reason for existence is to bring value to customers and enrich their lives. The technology to improve that situation already exists. Click HERE to learn more about HorizonCX: Karl Sharicz – Founder, CEO – HorizonCX, LLC. December 2021.
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Storyminers
JULY 6, 2020
His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan.
Storyminers
JULY 6, 2020
His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan.
Comm100
DECEMBER 11, 2017
Having an organizational framework that is aligned with customer experience is important because all the employees have to chip in. Knowing your customer allows you to select the best communication channels to use for better CX. Here are 10 first steps to improve your customer experience. Customer-Focused Culture.
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