InMoment XI

FEBRUARY 8, 2024

As you look to improve your business, consider contact center optimization. This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive customer service environment. What is Contact Center Optimization?

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

NICE inContact

AUGUST 6, 2019

1) Centrally managing next generation digital interactions in the contact center. Today in most company’s ownership of digital channels is siloed outside the contact center, typically in marketing. Some specific examples are: A customer calls the contact center with a billing issue.

Self Service 159

Self Service Omni-Channel Contact Center Fashion 159

NICE inContact

AUGUST 6, 2019

1) Centrally managing next generation digital interactions in the contact center. Today in most company’s ownership of digital channels is siloed outside the contact center, typically in marketing. Some specific examples are: A customer calls the contact center with a billing issue.

Self Service 136

Self Service Omni-Channel Contact Center Fashion 136

Kustomer

SEPTEMBER 7, 2022

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. While not completely replacing the importance of human-to-human interaction, AI has infiltrated the service industry by easing the roles of CX agents by better filtering user issues. . The Role of AI in CX.

Customer Expectations 98

Customer Expectations Management Communication Customers 98

Kustomer

NOVEMBER 24, 2020

New York, NY – November 24, 2020 – Rainbow Shops , a fashion retailer with 12,000 employees worldwide, today announced it has selected and integrated Kustomer , a top-rated CRM for modern customer experiences, as its omnichannel customer service CRM platform. Fashion at prices you’ll love.™

CRM 52

CRM Abandon Rate Fashion e-support 52

Kustomer

OCTOBER 22, 2020

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. While not completely replacing the importance of human-to-human interaction, AI has infiltrated the service industry through easing the roles of CX agents by better filtering user issues. What do you do?

Customer Expectations 69

Customer Expectations Management Communication Customers 69

Kustomer

OCTOBER 22, 2020

By showing up and being openly available, agents are better able to get to the root of the customer’s issues in a timely fashion. While not completely replacing the importance of human-to-human interaction, AI has infiltrated the service industry through easing the roles of CX agents by better filtering user issues. What do you do?

Customer Expectations 52

Customer Expectations Management Communication Customers 52