TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Bringing visual automation to contact centers. The Value of Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

NOVEMBER 3, 2020

This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. Gone is the traditional model of technicians dispatched to a customer’s location, toolbox in hand. Growing focus on reducing customer effort.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

AWS Machine Learning

SEPTEMBER 22, 2022

You can use targeted sentiment for business-critical processes such as live market research, producing brand experience, and improving customer satisfaction. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. Scenario 2: Real-time contact center analysis.

Social Media 66

Social Media Contact Center Analysis Hotels 66