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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

DECEMBER 9, 2020

Consider your contact center workflows, and determine which use cases can be automated. The best use cases are high-volume and simple tasks that make an operational impact. These may be attended RPA use cases, where automated processes are kicked off by agents, or unattended RPA use cases that work in the background.

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Contact Center Contact Center Workflow Case Study Tips 109
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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow. You can learn more about call center gamification in this workshop episode.

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Contact Center Call Center Management Gamification 52
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