Contact Center Workflow Metrics NPS ROI 
TechSee
DECEMBER 9, 2020
With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.
NobelBiz
APRIL 18, 2023
As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.
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