TechSee

DECEMBER 9, 2020

When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Beyond efficiency and customer satisfaction, RPA also positively affects the company’s bottom line.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

NOVEMBER 3, 2020

With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. Let’s now go a little deeper into each one of these factors.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

APRIL 18, 2023

The percentage of client complaints handled or resolved by your agents at the first point of contact. FCR = (Total Resolved Cases / Total Number of Cases) x 100 Customer Satisfaction (CSAT) The Customer Satisfaction Score is a popular metric call centers use to assess buyer satisfaction.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

Our all-in-one compliance solution provides comprehensive tracking, reporting, and analytics to ensure your contact center is up-to-date. No matter what regulation your contact center needs to comply with, OMNI+ powered by Safe Select has you covered. Here’s where OMNI+ powered by Safe Select comes in.

Call Center 59

Call Center Management Contact Center Contact Center Software 59