Contact Center Software Contact Center Workflow Customer Satisfaction Report 
NobelBiz
OCTOBER 17, 2023
Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. No matter what regulation your contact center needs to comply with, OMNI+ powered by Safe Select has you covered.
NobelBiz
APRIL 18, 2023
The percentage of client complaints handled or resolved by your agents at the first point of contact. FCR = (Total Resolved Cases / Total Number of Cases) x 100 Customer Satisfaction (CSAT) The Customer Satisfaction Score is a popular metric call centers use to assess buyer satisfaction.
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