VDS

SEPTEMBER 17, 2020

In the agent space, no one is more impacted by dated contact center software than the call center agents. Intelligent Virtual Agent (IVA). Intelligent Virtual Agents have matured significantly and are able to handle the increased demand for self-service.

Virtual Agent 52

Virtual Agent Customer Service Self Service Contact Center 52

Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. AI-powered solutions and tools are shaping the way organizations engage with and manage their workforce. But it goes beyond enabling automation.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

NobelBiz

FEBRUARY 21, 2023

This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. RPA is a form of artificial intelligence.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. RPA is a form of artificial intelligence.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

MAY 24, 2021

You’ll need to have a consistent and secure access point, even if the surrounding data center goes down. So one very important difference between on-premise vs. cloud contact center is in the technical capability, accessibility, and management tools that are used to support the solution.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52