ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means. 5 essential contact center technologies.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

FEBRUARY 21, 2023

Your contact center has a vested interest in making the customer experience as smooth as possible. After all, customers want their interactions with your agents to be smooth and without friction. A key performance indicator (KPI) and strategic metric for any business is the Customer Effort Score (CES).

Effort Score 52

Effort Score Contact Center Net Promoter Score Self Service 52

NobelBiz

FEBRUARY 15, 2023

Your contact center has a vested interest in making the customer experience as smooth as possible. After all, customers want their interactions with your agents to be smooth and without friction. A key performance indicator (KPI) and strategic metric for any business is the Customer Effort Score (CES).

Effort Score 52

Effort Score Contact Center Net Promoter Score Self Service 52

NobelBiz

FEBRUARY 22, 2023

Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there. Collaboration must continue Contact Center agents are frequently needed to collaborate in order to address client requests. Consider the Net Promoter Score.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there. Collaboration must continue Contact Center agents are frequently needed to collaborate in order to address client requests. Consider the Net Promoter Score.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

ViiBE Blog

MAY 13, 2021

The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. There are different types of call centers. What does a call center do? At the core of each call center or contact center is the customer interaction.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

JANUARY 17, 2022

Concentrate, efforts management and Data It’s inconvenient to switch between tools to manage calls, emails, and chats, as well as client databases… Access to these disparate duties via a unified, ergonomic, and flowing interface simplifies each customer interaction. It would be best to analyze the causes for the calls (e.g.,

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52