InMoment XI

JANUARY 10, 2024

What’s the Difference Between Omnichannel and Multichannel Contact Center? In an omnichannel contact center, customers can interact with a business through channels such as phone calls, emails, chat, social media, and more. Schedule a demo to see what InMoment can do for you.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

NobelBiz

JUNE 13, 2023

This labeling typically occurs when recipients report your calls as unwanted or intrusive. If you notice any of these, it’s a signal to reassess your communication strategy and ensure compliance with regulatory guidelines. Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

Call Experts

OCTOBER 5, 2023

Do you need multichannel support (phone, email, chat, social media)? By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Do you need multichannel support (phone, email, chat, social media)? By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

NobelBiz

FEBRUARY 13, 2024

RELATED RESOURCE White Paper | How to customize Your Caller ID Omnichannel Support Offering support across multiple channels (phone, email, chat, social media) ensures a seamless and consistent customer experience, allowing customers to interact with the call center through preferred channels.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

SEPTEMBER 21, 2020

The following is a list of call & contact center industry reports related to COVID-19. There’s no shortage of call centers that are outright refusing to move to remote work during the Coronavirus Pandemic. Furthermore, 50% of call centers report spikes in digital channel traffic during the Pandemic.

Call Center 52

Call Center Industry Contact Center Government 52