NobelBiz

JULY 9, 2024

Types of Lead Generation Call Centers There are two main types of Lead Generation call centers: inbound and outbound. Inbound Lead Generation Call Center Inbound lead generation call centers handle incoming inquiries from potential customers. Related Article Preview, Progressive and Predictive Dialers.

Call Center 52

Call Center Multi-Channel Contact Center Social Media 52

NobelBiz

MAY 2, 2023

Industry experts Ali Janjua, the president and co-founder of Work LLC, and Mike McGuire, with 24 years of experience in contact center operations, share their knowledge and tips for the lead generation community. Not even the best salesmen in the universe can make a difference if the calls or contact attempts are not being answered.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

NobelBiz

JULY 31, 2023

A financial query at a bank differs vastly from a technical issue at a software company. By employing intelligent call queuing, businesses can channel specific calls to agents best equipped to handle them, ensuring swift resolutions and high levels of customer satisfaction. Listen to the entire episode here.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NICE inContact

JUNE 25, 2019

It’s common for blogs related to customer service and customer experience to talk about how the increasing ubiquity of social media requires fundamental changes in the way that brands should conceive of customer service. Digital customer service software, especially chatbots, allows brands to be there for customers at all times.

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Customer Expectations Customer Service Social Media Contact Center Software 136

NobelBiz

DECEMBER 11, 2023

Connection to Agent: Finally, the call is connected to a suitable agent, who can view detailed information about the caller if integrated with a CRM or CTI system​​. If you’re navigating call center management challenges, our article, ‘How to Manage a Call Center Efficiently ,’ offers insights from top leaders.

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Call Flow Customer Experience Contact Center Call Center 105

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation.

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