Consumers Exceptional Customer Service Guest Experience Survey 
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. Organic Mobile Experiences Blur Channel Lines. Source: Chipotle. Who is doing this right? You guessed it) Amazon.
Kustomer
JUNE 9, 2021
Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. According to an American Express survey , U.S. consumers were willing to spend more when companies provided exceptional customer service.
Customer Enthusiast
AUGUST 2, 2017
The three areas of the study that stood out to me are: 57% of guests said that unfriendly employees were most likely to cause them to have a negative experience at a hotel. 82% of guests question the value for price paid , thinking they overpaid for their stay at least sometimes. Unfriendly employees. Lacking effort.
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