InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. It encompasses the in-store experience just as much as it does the online experience. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Beyond Philosophy

JULY 7, 2022

It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar?

Retail 160

Retail Online Experience Interaction Case Study 160

TechSee

MARCH 10, 2021

It’s a journey that enables organizations to add vision to more digital touchpoints and allows for more advanced use cases such as visual self-service , while automating repetitive tasks over time. These advanced use cases facilitate a convenient and pleasant user experience. Remote assistance is here to stay.

Self Service 109

Self Service Customer Service Video Engagement 109

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ). 36% of consumers shop online weekly since covid, up from 28% pre-pandemic. Digital Commerce 360).

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

SurveySparrow

FEBRUARY 9, 2024

A customer journey refers to the series of experiences or steps that your customer takes from the moment they learn about your brand, interact with it, and buy from you. Over 68% of all online experiences begin with a search engine. So, know the touchpoints (be it events, SM, ads, reviews, etc.)

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

Maru Group

JANUARY 8, 2019

Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history. Customer Experience has never been so important. The customer journey doesn’t stop when a shopper hits ‘purchase’.

Customer Experience 56

Customer Experience Retail Customers Brands 56

Pointillist

JUNE 15, 2018

Different customers will have different experiences and you will visually be able to see each one, the various touchpoints encountered and the actions taken from there. This enables marketing and customer experience teams to gain a complete, unified view of each customer throughout their journey. Data Integration.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110