Vonage

FEBRUARY 7, 2017

Don’t just deal with issues or enquiries as they arise; instead, introduce strategies that reward your existing customers, show you’re there for them, and improve their overall experience – such as customer loyalty schemes and regular requests for feedback. Ignoring employee engagement. Getting the tone wrong.

Customer Service 120

Customer Service Self Service How To Gamification 120

Playvox

MARCH 12, 2023

When outdated or impractical organizational procedures inhibit the growth and performance of your support center agents, huge amounts of money are lost, and worse, the success of support center employees declines. This leads to undesirable outcomes that have a snowball effect, such as poor customer service, which leads to angry customers.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

Playvox

MARCH 21, 2024

Said another way, there is no better prediction of the type of customer interactions that will occur between your customers and agents than whether your agents are motivated, satisfied, and feel supported. Let’s take a deeper look at the factors that influence employee engagement and morale.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90