Consumers Customer Journeys Customer Service Representative Virtual Agent 
TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. The rise of Artificial Intelligence in customer self-service.
ProProfs Chat
JUNE 14, 2019
Around 54% of all consumers globally say they have higher customer service expectations than they did just one year ago. Worldwide, 67% of people believe that customer service as a whole is improving. 67% of customer service interactions can be handled by a dedicated community of core customers.
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NobelBiz
JANUARY 10, 2021
A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. Typically, contact centers would use a chatbot to increase sales or improve customer service via messaging services or boost their communication channel presence.
CSM Magazine
AUGUST 19, 2016
For brands either taking their first steps into the realm of Live Chat or perhaps looking to review current online chat practices, it’s important to get it right so the service truly works for your organisation and of course meets the needs of today’s busy digital consumer. About the Author. George Skaff is CMO at TouchCommerce.
Bold360
AUGUST 24, 2017
CX is so much more than customer service. Providing a good customer service is definitely a part of CX. The first time a customer encounters your business, it might well be with a customer service representative, either on the phone, on your website, or in person. Virtual Agents.
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