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Top 5 Customer Experience Predictions For 2021

Kustomer

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. The transportation industry is waiting in anticipation as automated cars threaten disruption.

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How good is the digital customer experience from travel brands?

Eptica

Only two travel brands offered chat on their websites and they managed to achieve a score of 75% - not bad, but still some way behind Consumer Electronics Manufacturers, where double the number of brands (40%) offered chat. Invest in chat: It delivers significant benefits to both consumers and brands alike so resource it effectively.

Travel 49
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Top 5 Customer Experience Predictions For 2021

Kustomer

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. The transportation industry is waiting in anticipation as automated cars threaten disruption.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

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Bank loyalty: stay top-of-wallet through the next decade

Currency Alliance

Consumers used to show loyalty to their main bank more or less by default. Now, forward-thinking banks are urgently considering how to keep their payment cards top-of-wallet and expand the stickiness of their relationships with customers over the next decade. as well as travel.

Banking 52
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

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4 ways to maximise the value of your loyalty program

Currency Alliance

share customer insight among partners, so you know how to maximize lifetime value for each customer, and can create more personalized engagement. To tackle this problem, Choice Hotels has positioned itself as ‘A Faster Way to Rewards’, allowing customers to select perks such as $2.50 Maintain low operating cost.