ijgolding
JULY 24, 2018
cial intelligence is simply the concept of computers performing tasks which are characteristic of human intelligence, such as interacting with the environment (autonomous driving, virtual agents/chatbots), perception (computer vision, language translation), or problem solving. Machine learning is a subset of arti?cial
Win the Customer
DECEMBER 15, 2015
Savvy consumers already Google how to put together products and troubleshoot issues. Tomorrow’s how-to content will become increasingly virtual with brands developing agents to analyze and digest complex information. They opt for complete redundancy across every channel and the ability to personalize service to meet demands.
NobelBiz
JANUARY 10, 2021
A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. Typically, contact centers would use a chatbot to increase sales or improve customer service via messaging services or boost their communication channel presence.
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