CSM Magazine

JANUARY 22, 2024

Siena AI, co-founded by Andrei Negrau and Lisa Popovici, is a company that developed an autonomous customer service platform designed for e-commerce. Company Website: siena.cx Company Website: smartaction.ai August, 2023 – Language I/O (LIO), a Cheyenne, Wyo. million in seed funding. Company Website: gleen.ai

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

ijgolding

JULY 24, 2018

cial intelligence is simply the concept of computers performing tasks which are characteristic of human intelligence, such as interacting with the environment (autonomous driving, virtual agents/chatbots), perception (computer vision, language translation), or problem solving. Machine learning is a subset of arti?cial

Virtual Agent 144

Virtual Agent Analytics Chatbots Customer relationships 144

Win the Customer

DECEMBER 15, 2015

Tomorrow’s how-to content will become increasingly virtual with brands developing agents to analyze and digest complex information. Soon our products will quietly call in support, fix themselves and adopt to new trends without us being the wiser.

Omni-Channel 52

Omni-Channel Virtual Call Center Customer Experience Self Service 52

NobelBiz

JANUARY 10, 2021

A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. Typically, contact centers would use a chatbot to increase sales or improve customer service via messaging services or boost their communication channel presence.

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52