ijgolding

JULY 24, 2018

cial intelligence is simply the concept of computers performing tasks which are characteristic of human intelligence, such as interacting with the environment (autonomous driving, virtual agents/chatbots), perception (computer vision, language translation), or problem solving. Machine learning is a subset of arti?cial

Virtual Agent 144

Virtual Agent Analytics Chatbots Customer relationships 144

Win the Customer

DECEMBER 15, 2015

The ability for customers to file a help desk ticket, call in or go to customer chat and still have a seamless experience became paramount during 2015. Customer experience continues down a path of rapidly advancing technology with trends pointing to a virtual experience. Advanced how-to content.

Omni-Channel 52

Omni-Channel Virtual Call Center Customer Experience Self Service 52

NobelBiz

JANUARY 10, 2021

A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. According to a recent Juniper Research estimate, chatbots will have 22 billion contact centers with customer interactions by 2023. What is a chatbot?

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52