Consumers Contact Center ROI Virtual Agent 
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.
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BlueOcean
JANUARY 9, 2018
Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. These technologies are sparking new expectations in today’s consumers on an almost daily basis. Forget AI being the future of the contact center. AI is the now of the contact center.
TechSee
NOVEMBER 19, 2019
The main purpose of the traditional IVR system is to act as a self-service option that enables customers to help themselves to quick solutions, while increasing the containment rate by avoiding transfers to live agents, thereby freeing them up to handle more strategic or complex enquiries. But times are changing. Adding vision to the mix.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Gainsight
FEBRUARY 13, 2023
And truly driving adoption, which means ROI across the platform. It’s just in this unique environment where we’re purpose-built for enterprise and consumers alike. We’ve also released a contact center platform this year, in addition to announcing Zoom Virtual Agent.
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