Consumers, Contact Center Workflow and Insurance

Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

Self Service

Self Service Contact Center Net Promoter Score Contact Center Workflow

Amazon Comprehend Targeted Sentiment adds synchronous support

AWS Machine Learning

SEPTEMBER 22, 2022

To help ensure positive and productive experiences, you can implement sentiment analysis to gauge customer reactions, the changing customer moods through the duration of the interaction, and the effectiveness of contact center workflows and employee training. API response structure. About the authors.

Social Media

Social Media Contact Center Analysis Hotels

Customer Experience Update

Visual Automation: Boost Agent Productivity with Smart Eyes

Amazon Comprehend Targeted Sentiment adds synchronous support

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