NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? However, what you need to master and know in the formula is the total cost investment.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. It reduces operation costs by optimizing the use of resources and minimizing wasted calls13.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

JANUARY 10, 2022

These performance indicators will assist you in addressing the following questions: How many consumers am I now serving? By directly soliciting information from your consumers or by acquiring third-party data. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “ How are you going to do this?

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

GlowTouch

AUGUST 26, 2020

We’re talking payroll processing, the allocation of HR resources, etc. These and several other steps are often difficult to implement and could put a major strain on your company’s resources. Should you invest in enhanced security to keep your customers’ confidential information secure?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

NobelBiz

FEBRUARY 14, 2023

Measuring the efficiency of a CRM strategy in contact centers is essential because it allows us to determine whether the strategy is achieving its goals and to identify areas for improvement. This can increase efficiency and productivity, allowing businesses to handle more customers with the same resources.

Contact Center 52

Contact Center CRM Measurement Strategy 52

NobelBiz

APRIL 25, 2023

Implement Call Deflection Strategies Call deflection strategies, such as using self-service options like IVR (Interactive Voice Response) systems and chatbots, can help reduce call volume and call center costs. is also expensive, time-consuming, and out of the question for many small businesses and bootstrapped startups.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center Software Call Center Call Recording 52