Remove Consulting Remove Exceptional Customer Service Remove Gamification Remove NPS
article thumbnail

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

5) Yes No Email/Help Desk, Chat, Phone Support, and Knowledge Base 15 Best Customer Feedback Tools for NBFCs of 2023 After a quick sneak peek, let’s now delve deep into the detailed features, pros, and cons of the 15 best customer feedback tools for NBFCs. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook. Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. John Boccuzzi, Jr.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Agnieszka Anna Jozwiak, CX Consultant, CXPA. Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. A crucial rule of a thumb is to motivate in public and develop face-to-face.”.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Agnieszka Anna Jozwiak, CX Consultant, CXPA. Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. A crucial rule of a thumb is to motivate in public and develop face-to-face.”.