Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

Avaya

MARCH 13, 2017

We especially see this in one of today’s most customer-centric industries: hospitality. There are many paths that hotel owners, operators and consultants can take to improve on these fronts. The answer has a lot to do with front office operations (or, more accurately, lack thereof).

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Comm100

AUGUST 23, 2018

Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric. There are several ways that companies have tapped into mobile as a source of omnichannel, or channel-less , customer service in 2018. Source: Statista.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Kustomer

SEPTEMBER 9, 2021

A common theme among highly successful companies is their mission to put the customer at the center of every business aspect, not just in the hands of the CX crew. Creating a customer-centric culture can mean a lot of things. Kind of moving into the world of training and consulting. I got to do that for five years.

Effort Score 98

Effort Score Contact Center Self Service Metrics 98