Avaya

MARCH 13, 2017

We especially see this in one of today’s most customer-centric industries: hospitality. It’s easy to see why: an integrated mobile app lets guests initiate any number of front office requests—from changing reservations to requesting a new room key card—with just the touch of a finger anytime, anywhere.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. Future Stories Lets you experience the future through first-hand narratives of what might happen in the future from several different perspectives.

Case Study 100

Case Study Study Culture Guest Experience 100

Wired and Dangerous

MAY 13, 2019

We were amazed by Jason’s attention to detail and desire to provide a great guest experience. He is a great service leader, continually role modeling the service experience he is looking for from his employees. “I noticed you were both Platinum and requested the extra points for you both. Is that your preference?’ Jason asked.

Guest Experience 79

Guest Experience Hotels Course Customers 79

Comm100

AUGUST 23, 2018

Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric. There are several ways that companies have tapped into mobile as a source of omnichannel, or channel-less , customer service in 2018. Source: Statista.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

CSM Magazine

SEPTEMBER 28, 2016

Habit #1: Delivering a great customer experience is a way of doing business – it’s not just a program. Amazon says on its Investor Relation’s page: We seek to be Earth’s most customer-centric company for four primary customer sets: consumers, sellers, enterprises, and content creators.

Customer Focused 40

Customer Focused Company Airlines Culture 40

Kustomer

SEPTEMBER 9, 2021

A common theme among highly successful companies is their mission to put the customer at the center of every business aspect, not just in the hands of the CX crew. Creating a customer-centric culture can mean a lot of things. So moved through the operations for a long time. I got to do that for five years.

Effort Score 98

Effort Score Contact Center Self Service Metrics 98

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

Experience Investigators by 360Connext

JULY 16, 2019

Your employees need to hear about your customer experience mission in ways that relate to them and their everyday lives. It’s not unusual to have a monthly theme around guest experiences and start each shift with announcements and reminders around that theme. This idea is way too rare in other industries.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

C Space

AUGUST 5, 2018

It’s hard to find a C-suite perspective that doesn’t point to the need for customer centricity; to hardwire the customer into the heart of business decision making. 2) Agile 24/7 access to customers. 5) Customer centric products and services. July 10, 2018. by Russell Redman Supermarket News.

Retail 40

Retail Customer Centricity Study Travel 40