ViiBE Blog

MAY 13, 2021

So, in a nutshell, a call center connects the customer with the company and ensures an ongoing positive relationship. Which software is used in call centers? Different solutions exist for different kinds of call centers. Virtual Call Center. Customer Service Management Tools.

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ViiBE Blog

MAY 4, 2021

It gives you an idea of how effectively your call center can solve a customer issue. KPIs are helpful to keep an eye on the overall situation of your call center, but they will not tell you HOW to improve it. It is more important than ever to improve first call resolution to keep your customers happy.

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ViiBE Blog

APRIL 30, 2021

A simple SMS message or a web link is all that is needed to connect to a ViiBE call from any device. . How to use live video support for customer service? With ViiBE’s video chat, your customer can also easily share documents with your agent. How to create a customized live video support solution.

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ViiBE Blog

JUNE 1, 2021

They may also provide the option to connect to a video chat when necessary. When live chat is not enough, it is simple to send customers a web link to connect to a ViiBE call. How to enhance customer self-service. ViiBE allows users to communicate via text chat, share their screen, and share photos and documents.

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NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

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