SurveySensum

DECEMBER 26, 2023

A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. Can’t sell garbage, but service goes a long way. Matt Beckwith : Yes!

Customer Service 52

Customer Service Exceptional Customer Service Loyalty Sports 52

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

LiveChat

SEPTEMBER 22, 2017

It means that you connect on all three levels of ego and probably the same thing would apply to your friends and family. A good news for brand owners is, you can also meet the needs of your customers. It will also help you to see how you can improve your business to connect with your customers on other levels.

Customer Satisfaction 106

Customer Satisfaction How To Sports Social Media 106

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

LiveChat

SEPTEMBER 22, 2017

It means that you connect on all three levels of ego and probably the same thing would apply to your friends and family. A good news for brand owners is, you can also meet the needs of your customers. It will also help you to see how you can improve your business to connect with your customers on other levels.

Customer Satisfaction 28

Customer Satisfaction How To Sports Social Media 28