CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

ShepHyken

NOVEMBER 16, 2020

3 Ways To ‘Innovate’ The Customer Experience by Sanjay Monga. And today, in the experience economy, there is ample evidence to suggest a strong connection exists between necessity, innovation, and experience. My Comment: Some people would rather go to the dentist than call customer support. Ecommerce cannot be ignored.

Ecommerce 85

Ecommerce Customer Service Call Center e-support 85

ShepHyken

MARCH 1, 2021

Without it, you risk service that is inconsistent, at best. 5 key principles for a successful e-commerce user experience by James Brooke. My Comment: If eCommerce is part of how you interact and sell to your customers, you’ll want to read this short article featuring five ways to have a better digital experience.

Customer Journeys 80

Customer Journeys Customer Service e-support Self Service 80

ShepHyken

APRIL 3, 2023

My Comment: AI is changing the way companies manage customer support. It’s the last group that will win the digital customer experience game. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX. She worked on it every day between 4.00

Self Service 9

Self Service Customer Service e-support Retail 9