Connections Customer Relationship Management Online Experience User Experience 
CSM Magazine
JUNE 14, 2023
By focusing on key areas such as fostering genuine connections, providing extensive product knowledge, and efficiently handling customer concerns, you can ensure that your customers won’t just be satisfied – they will become loyal advocates for your store.
Experience Investigators by 360Connext
MAY 19, 2015
Did you know $6 billion is spent on Customer Relationship Management software that’s never used? They sign a contract and cross their fingers, but if the goal of the map is to better understand customers in reality, software forces them into a prepared model that may or may not fit.
Beyond Philosophy
JANUARY 12, 2022
We’ve seen Customer Experience change over these past couple of decades, which is not unusual. Before the Customer Experience movement, the significant wave of change with business was Customer Relationship Management (CRM), and before that, it was Total Quality Management (TQM). .
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