Playvox

DECEMBER 21, 2022

Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. Agents who felt their contact centers were handling remote work well told us they appreciated: Clear expectations. Connection through tools like Slack.

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NobelBiz

JUNE 5, 2023

This means that call center agents need to make multiple calls before they can even start the sales process. Or course, there are different types of lead generation that typically fall into two main categories: Outbound lead generation which generally include direct mail, advertising, cold calling and email marketing.

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NobelBiz

APRIL 18, 2022

Of course, you might claim that this is how the business operates. Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. How to drive efficiency in a call center through technology?

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NobelBiz

MAY 9, 2023

In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.

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Playvox

MAY 2, 2023

Related Article: 4 Smart Reasons to Offer Remote Work in Your Contact Center Key Benefits Of Moving To The Cloud Cloud contact center software can prove highly beneficial to your company by simplifying and streamlining your processes and technology. The first step is, of course, communication with your team.

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NobelBiz

MAY 22, 2022

Because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially. Of course, it is always better to have a wider talent selection pool. Do they have a fast enough internet connection? However, this proved to be a double-edged sword.

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