Comm100

AUGUST 8, 2022

While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital.

Chatbots 203

Chatbots Customer Service Knowledge Base Social Media 203

Comm100

NOVEMBER 13, 2022

Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Grade.us

JANUARY 12, 2021

Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. According to a recent survey, 45% of consumers are likely to check reviews on Yelp before visiting a business. What is Yelp Connect?

Advertising 35

Advertising How To Social Media Connections 35

Grade.us

JANUARY 7, 2020

Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. According to a recent survey, 45% of consumers are likely to check reviews on Yelp before visiting a business. Why is this important?

Advertising 51

Advertising How To Hotels Social Media 51